At Sugar Republic, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect when you visit or order from thesugarrepublic.com, how we use it, and the choices you have.
Information We Collect
We only collect the information we need to process your order and serve you better:
- Your name, delivery address, phone number and email address when you place an order or contact us.
- Order details such as the items, sizes and quantities you select.
- Payment confirmation details. We do not store your full card or bank details on our website.
- Basic technical information such as your browser type, device and pages visited, collected through cookies.
How We Use Your Information
- To confirm, prepare and deliver your order.
- To contact you about your order, including on WhatsApp, phone or email.
- To handle returns, exchanges and customer support requests.
- To improve our products, website and shopping experience.
- To send you updates about new collections, only if you have asked us to.
Sharing Your Information
We do not sell or rent your personal information. We share it only where it is necessary to complete your order, for example with our courier and delivery partners, and with payment providers who process your transaction. These partners receive only the information required to do their job.
Cookies
Our website uses cookies to keep items in your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not work as expected.
Data Retention
We keep order records for as long as is needed to fulfil the order, handle returns and exchanges, and meet our record-keeping requirements.
Your Rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below and we will respond as soon as possible.
Security
We take reasonable steps to keep your information safe. Please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or about your information, please contact us:
- Phone / WhatsApp: 0311 3053633
- Email: [email protected]